@AnnaTran23 Thanks so much for taking the time to reach out to us regarding your service disruption. There is nothing like a winter storm to disrupt your life. Then to have your services out at the same time super frustrating. Have you had the opportunity to log into our Xfinity Status Center (https://comca.st/2ZxHCDX) since this started? If you log into your account with your Xfinity ID and select the option to tell us more about your experience. A form may launch to determine if a credit will be applied to the account for you. Making this process super easy for you and saving you a lot of time and effort! I would love to dig further into the account if the above steps do not provide any results please reach out through private message (find out how to do so with this link https://comca.st/3ayGTbL) with your first and last name, name on the account if different and service address?