Community Forum
Hello, @girlgamerx, and thank you for using the Xfinity Forum to get help with account compensation for the number of days you were without power and service. My team and I would be happy to help! Has your power been restored already? Can you send me a private message with your first and last name, the numbers associated with your address, and the account holder's name if different from you? To send me a private message, click on my name, "ComcastChe," and then click send a message.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
@brioswf12, Thanks for taking the time to reach out to us regarding your billing concerns. I am terribly sorry to hear that the services were impacted for that long. I know how frustrating and impactful this is as I myself rely on my connection for work purposes and I can only imagine how frustrated I would be. I would love to review the account for credit. Can you please reach out through private message (find out how to do so with this link https://comca.st/3s0IahI) with your first and last name, name on the account if different and service address?
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
