Hello, @girlgamerx, and thank you for using the Xfinity Forum to get help with account compensation for the number of days you were without power and service. My team and I would be happy to help! Has your power been restored already? Can you send me a private message with your first and last name, the numbers associated with your address, and the account holder's name if different from you? To send me a private message, click on my name, "ComcastChe," and then click send a message.
@brioswf12, Thanks for taking the time to reach out to us regarding your billing concerns. I am terribly sorry to hear that the services were impacted for that long. I know how frustrating and impactful this is as I myself rely on my connection for work purposes and I can only imagine how frustrated I would be. I would love to review the account for credit. Can you please reach out through private message (find out how to do so with this link https://comca.st/3s0IahI) with your first and last name, name on the account if different and service address?
CCChe
Official Employee
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6.9K Messages
5 years ago
Hello, @girlgamerx, and thank you for using the Xfinity Forum to get help with account compensation for the number of days you were without power and service. My team and I would be happy to help! Has your power been restored already? Can you send me a private message with your first and last name, the numbers associated with your address, and the account holder's name if different from you? To send me a private message, click on my name, "ComcastChe," and then click send a message.
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brioswf12
New Poster
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1 Message
5 years ago
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CCMichelle
Problem Solver
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788 Messages
5 years ago
@brioswf12, Thanks for taking the time to reach out to us regarding your billing concerns. I am terribly sorry to hear that the services were impacted for that long. I know how frustrating and impactful this is as I myself rely on my connection for work purposes and I can only imagine how frustrated I would be. I would love to review the account for credit. Can you please reach out through private message (find out how to do so with this link https://comca.st/3s0IahI) with your first and last name, name on the account if different and service address?
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