Community Forum

Texas Outage for 3 days

girlgamerx
New Poster

Texas Outage for 3 days

How do I get the credit for the outage in texas? 

ComcastChe
Official Employee

Re: Texas Outage for 3 days

Hello, @girlgamerx, and thank you for using the Xfinity Forum to get help with account compensation for the number of days you were without power and service. My team and I would be happy to help! Has your power been restored already? Can you send me a private message with your first and last name, the numbers associated with your address, and the account holder's name if different from you? To send me a private message, click on my name, "ComcastChe," and then click send a message.


I am an Official Comcast Employee.
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brioswf12
New Poster

Re: Texas Outage for 3 days

Would I be able to get credit I had a outage for 3 days I was not able to work
ComcastMichele
Official Employee

Re: Texas Outage for 3 days

@brioswf12, Thanks for taking the time to reach out to us regarding your billing concerns. I am terribly sorry to hear that the services were impacted for that long. I know how frustrating and impactful this is as I myself rely on my connection for work purposes and I can only imagine how frustrated I would be. I would love to review the account for credit. Can you please reach out through private message (find out how to do so with this link https://comca.st/3s0IahI) with your first and last name, name on the account if different and service address? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!