Community Forum

Texas Outage Credit

New Poster

Texas Outage Credit



how do we get refund for Texas outage due to winter storm Uri

Official Employee

Re: Texas Outage Credit

Good morning @krishnaila, I hope you and your family are staying. Our team is here for you with any account or service questions or concerns you may have during this time. For customers who are evacuated and/or unable to return to their homes for an extended period of time, you have the option to temporarily discount service but retain access to Xfinity services (via mobile apps  such as Stream TV, Connect, My Account, Xfinity Home, and more). Please send us a message if you would like to explore this option as we want to do everything we can to help. To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!