Hello, @JAKEWIMBERLEY, thank you for taking the time to reach out to us! I hope you and your loved ones are staying safe! I know how important it is to have a reliable connection! I am sorry you were not able to experience that reliability.
To check if the account is eligible for a credit, please send us a private message with your full name and service address. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".