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Texas Outage Credit

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Texas Outage Credit


I am just interested in seeing if we can get credit for our lost service on Monday, 02/15, due to power outages/service outages in our area. Thank you!

Official Employee

Re: Texas Outage Credit

Thank you for reaching out to us in the Forums. Sorry to hear you had a power interruption in your area. At this time we are not offering any credit adjustments due to power interruptions. 


However, I would like to make sure your services are working properly. Could you please send me a private message with your first and last name? To send a private message, please click on my name "ComcastDaryl" and then click "Send a message."

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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