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Terminated and Owing a Bill explanation

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Terminated and Owing a Bill explanation

How do you pay a nearly $500 bill after being promised to remain an employee for 60 days while allowed to apply to internal job, due to neglect on helping me ( a now terminated employee ) return to work, after proof of negative test results for COVID-19. 

I have made many attempts to change my plan and my account online would not let me save any changes. 
After 2 months of calling customer service, I have decided to voice my issue for the community to see if I am delusional, or showing  greed over employee / customer.