New Poster
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1 Message
TX winter storm outage
Hi there, we did not have internet for 2 days (2/15/21 to 2/16/21 ) due to the widespread power outage brought about by the winter storm. Can we get a credit for these days? Please advise. Thank you.
New Poster
•
1 Message
Hi there, we did not have internet for 2 days (2/15/21 to 2/16/21 ) due to the widespread power outage brought about by the winter storm. Can we get a credit for these days? Please advise. Thank you.
XfinityDena
Official Employee
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3.6K Messages
5 years ago
Thank you for reaching out on our forums and giving me a chance to take care of you. Some of the news coming out of Texas is pretty alarming, so I hope you and your family are safe and warm. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastDena", then click "send message".
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