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TX winter storm outage

New Poster

TX winter storm outage

Hi there, we did not have internet for 2 days (2/15/21 to 2/16/21 ) due to the widespread power outage brought about by the winter storm.  Can we get a credit for these days?  Please advise.  Thank you.

Official Employee

Re: TX winter storm outage

Thank you for reaching out on our forums and giving me a chance to take care of you. Some of the news coming out of Texas is pretty alarming, so I hope you and your family are safe and warm. In order to get started can you please send me a private message with your full name? To send a private message, click my name "ComastDena", then click "send message".

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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