Community Forum

TV Adapter vs TV Box

Highlighted
New Poster

TV Adapter vs TV Box

Why do I get charged the same amount every month for a TV Adapter that just gets the regular TV channels (Adapter) when for the same amount every month my TV BOX gives me the TV Channels PLUS On Demand, DVR, Peacock, etc?

Highlighted
Diamond Problem Solver

Re: TV Adapter vs TV Box

Easy solution would be to swap it out for the tv box with the same price point.

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
New Poster

Re: TV Adapter vs TV Box

I'm trying. They sent what was supposed to be a TV Box to replace the TV Adapter. Had to call to even get Xfinity to recognize what was sent. Took 30 minutes on the phone for them to get it up & running. When I said still not Demand, she told me it would come up shortly. Well it didn't. When I called back the same day, this person said I had been sent a TV ADAPTER not a TV Box. He could not send me the correct thing until they received at least 1 of the TV Adapters back. The closest store (and UPS shipping) is an hour away. NOT a happy camping as I'm still being billed.