ashade95's profile

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Thursday, January 21st, 2021 6:00 PM

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Switched to a cheaper plan I'm still being charged for the more expensive plan

Hi, my bill was going to go up in January because my promotion ended so I switched my internet plan on January 4th after spending like an hour talking to customer service and having them change me to a different plan and I was told my January bill would be prorated but it is not. I checked today and my bill shows that I'm being charge for the my old plan. Also my bill shows I'm being charged for Broadcast TV+ even though I was explicitly told (after asking multiple times) that I would not be charged for that because I didn't want that service.

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4 years ago


@ashade95 wrote:

Hi, my bill was going to go up in January because my promotion ended so I switched my internet plan on January 4th after spending like an hour talking to customer service and having them change me to a different plan and I was told my January bill would be prorated but it is not. I checked today and my bill shows that I'm being charge for the my old plan. Also my bill shows I'm being charged for Broadcast TV+ even though I was explicitly told (after asking multiple times) that I would not be charged for that because I didn't want that service.


What is the date on your billing statement?  Most likely the change you made wasn't in time for the generated bill.  Pay the bill as you see it, and the next bill you receive should be right with a proration.  It is easier to do it this way rather than pay what you think you should be paying and receive a late fee; then you won't have to worry about trying to get the late fee reversed.

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I too am being overcharged for a service that was to cost me less not more.  I am being charged for TV service since January 2021 which I do not want.  It is now April 2021 and I am still being charged monthly for services I have cancelled months ago.  Agents do not know how to help with this. DPK

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@user_01421c 

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