Switched to a cheaper plan I'm still being charged for the more expensive plan

[ashade95]

Hi, my bill was going to go up in January because my promotion ended so I switched my internet plan on January 4th after spending like an hour talking to customer service and having them change me to a different plan and I was told my January bill would be prorated but it is not. I checked today and my bill shows that I'm being charge for the my old plan. Also my bill shows I'm being charged for Broadcast TV+ even though I was explicitly told (after asking multiple times) that I would not be charged for that because I didn't want that service.

[Again]

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@ashade95 wrote:

Hi, my bill was going to go up in January because my promotion ended so I switched my internet plan on January 4th after spending like an hour talking to customer service and having them change me to a different plan and I was told my January bill would be prorated but it is not. I checked today and my bill shows that I'm being charge for the my old plan. Also my bill shows I'm being charged for Broadcast TV+ even though I was explicitly told (after asking multiple times) that I would not be charged for that because I didn't want that service.

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What is the date on your billing statement?  Most likely the change you made wasn't in time for the generated bill.  Pay the bill as you see it, and the next bill you receive should be right with a proration.  It is easier to do it this way rather than pay what you think you should be paying and receive a late fee; then you won't have to worry about trying to get the late fee reversed.