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Strange Bill; being charged an early termination fee when I actually transferrred service to a new a

Musket104
New Poster

Strange Bill; being charged an early termination fee when I actually transferrred service to a new a

Hello,

In November 2020, I moved to a new house in a nearby town. I went to the local Comcast store to TRANSFER my service and thought I had made it very clear to the rep that was my intent. Apparetly there was an issue about the new address ( it's a new house on a new street, etc.) and the rep apparently processed only the old location cancellation part and NOT establishing service at the new location. 

 

I received a bill for my old location, dated 10 Nov20, for $175.72  with a "sorry to see you go" note on the top and and includine an "Early Termination Fee" for $170.00.

I again visited my local Comcast store and explained that I did NOT want to terminate my service, instead I needed to TRANSFER it to my new house. Then new account was opened, I turned in my equipment from my old location and received a new set. I began receiving & paying the bill for the new place.

Also, I am getting a bill for my old account / location still including the early contract termination fee. There is apparently no way to actually view the bill from the old account on line to see about sorting theings out. Another visit to the local Comcast store is in order.

 

ComcastMorgan
Official Employee

Re: Strange Bill; being charged an early termination fee when I actually transferred service

Hi, Musket104. Good evening and thank you for posting here in the Community for support! This should be something we can help clear up after we confirm both the old account and new account on this end. To get started, please send us a PM with your first and last name and we'll continue from there.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Thanks!

 


I am an Official Comcast Employee.
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