Still Being Billed for Service at Old Address After Moving in Oct

WMMangus · ‎11-22-2020

Wife and I movved from VA to CO in Oct, 2020. Last day in VA was Oct 2nd.

Still being billed for service at our old house. Payments made since have been incorrectly applied to old, supposedly discontinued account in VA. That may or may not have been corrected, I'm unable to tell, as the MyAccount page still shows an amount due in VA and an amount due in CO which is about twice what it should be.

Please look into this. Repeated telephone calls have not produced any results.

ComcastChe · ‎11-25-2020

Welcome to the Xfinity Forum, @WMMangus! I want to congratulate you and your wife on your new home. I'm sorry for the inconvenience this mix up may have caused and would be happy to help make this right! To get started, can you please send me a private message with your first and last name (and the name of the account holder if different) and the service address for both locations.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!

Still Being Billed for Service at Old Address After Moving in Oct

Re: Still Being Billed for Service at Old Address After Moving in Oct