Soap error message

[CAROLINEGRANT49]

Im trying to set up automatic payments and i keep getting a soap error message from esp payment  services. I havent found anything useful in the forums. Its useless. Im using a Samsung tablet. If you email me please do so at this address: ********** Thank you *******. The account is for *********** and im trying to do this om xfinity My Account. 

[EDITED TO REMOVE PERSONAL INFORMATION]

[ComcastJoeTru]

As reminder, please refrain from posting personal information in the public forums, as doing so is a violation of Xfinity Forum Guidelines, and  puts your personal information at risk.

Hello CAROLINEGRANT49. I can assist with troubleshooting the error you are receiving. I'll need to review the account and status as well. Please send me a private message and include your full name and service address so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me.