Community Forum

Service outage credit request

ScottHouTX
New Poster

Service outage credit request

I want to apply for a credit due to my internet service being down periodically 2/16-2/18/2020 despite my cable modem being on a UPS system.

ComcastRob
Official Employee

Re: Service outage credit request

@ScottHouTX

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 


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