Hey there! We hope you and your loved ones are safe--we know this was a totally unprecedented weather event. Xfinity is always prepared; https://comca.st/3s4kFo4 I'd be happy to apply a credit to the account for the downtime--could you send me a private message including your first and last name, along with the numbers associated with your service address? To send me a private message, click on "ComcastBrie," and then click send a message.
Thanks for posting to the Xfinity Forum, @Tsimone1! We appreciate you reaching out to our team for help addressing your billing concerns. Chat with you soon!