Community Forum

Service Outage

Shaylakenebrew
Regular Visitor

Service Outage

Hello,

 

Where can I submit my information for credit during the Texas power outage?

 

Thanks,

ComcastBrie
Official Employee

Re: Service Outage

Hey there! We hope you and your loved ones are safe--we know this was a totally unprecedented weather event. Xfinity is always prepared; https://comca.st/3s4kFo4  I'd be happy to apply a credit to the account for the downtime--could you send me a private message including your first and last name, along with the numbers associated with your service address? To send me a private message, click on "ComcastBrie," and then click send a message.


I am an Official Comcast Employee.
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Tsimone1
New Poster

Re: Service Outage

Hello I am requesting credit please From February 15-17th please
ComcastChe
Official Employee

Re: Service Outage

Thanks for posting to the Xfinity Forum, @Tsimone1! We appreciate you reaching out to our team for help addressing your billing concerns. Chat with you soon! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!