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Service Disconnected with $0 balance?

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New Poster

Service Disconnected with $0 balance?

Tonight, my service was randomly disconnected. I have no outstanding balance, and actually have been using autopay. This is the message on my account screen:

 

"Your Xfinity services are currently disconnected.

Your unpaid account balance is $0.00. You can make a payment to bring your account up to date."

 

<Edited for guideline violation> does that mean? @Comcast_Support 

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Expert

Re: Service Disconnected with $0 balance?

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I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Official Employee

Re: Service Disconnected with $0 balance?

Hi @Jhock

We appreciate you for sharing your billing concerns here on the Xfinity Forum. That is really strange. I want to help clear this up to ensure your services are restored and confirm your billing is correct. Can you send a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!