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Returned CableCard but is still listed on my account

Regular Visitor

Returned CableCard but is still listed on my account

On 1/16/2021, I went to my local Xfinity store to return a CableCard for my TiVo.  I have the receipt for the returned equipment.  But my account has still not been updated.  I just want to make sure I will not be charged for this CableCard in my future bills.  A couple of years ago, I returned 2 TV adapters and it took repeated attempts to clear them from my account.


For reference, I have 2 TiVo Bolts and was renting 2 CableCards.  I am returning only one CableCard for one of my TiVos.


I am keeping one CableCard for the other TiVo.   My 1 year agreement for this TiVo will expire in September and I will decide then whether to keep the TiVo or just go with the Xfinity X1 settop.


Thanks for any help.



Official Employee

Re: Returned CableCard but is still listed on my account

Hello, @BlueBeetle, how’s it going? I hope overall your day is going well 🙂 I can understand you are wanting to double-check. It can take some time to see this change on your account, but I will make sure nothing unexpected has happened with the cable card. When you have a second send us a private message with your name and service address so we can make sure your equipment is good to go! If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom can help.

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