Community Forum

Removing modem rental

Highlighted
New Poster

Removing modem rental

Just spent an hour with the chat Assistant trying to remove the modem rental from my bill. I had purchased my own Netgear modem and returned the Comcast Cisco modem two months ago. The Devices section in my online account showed the change but I continue to get billed for rental. The chat Assistant could not seem to understand that I had only one modem, i.e. the one I purchased and insisted I had two modems even though I am using a Negear modem that Xfinity does not supply. He finally told me to go back to the Xfinity store where I had returned the modem to get proof. I said this was unacceptalbe and would escalate. Still trying to reach a live person to fix this.

Highlighted
Official Employee

Re: Removing modem rental

Hi, fluiz. Thank you very much for visiting the forums and posting here. So sorry to hear about the complications in trying to get the modem rental removed. You came to the right place for help! Please send me a PM with your first and last name and I will take care of it. 🙂


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!