New Poster
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1 Message
Remove old address and change billing information
I have already moved and am already getting service at my new place but I would like to know how to delete my old address off my account and change my billing address (still getting billed to my old address)
Dzermani
New Poster
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3 Messages
5 years ago
Same question please advise!
Trying to use Xfinity bill as a proof of address, but billing address still reflects old location
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Again
Expert
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32K Messages
5 years ago
If you moved and transferred your service, you have a new account number, and that is the account you should be signing in to. Accounts are tied not only to an account holder, but also to an address.
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BruceW
Gold Problem Solver
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26.5K Messages
5 years ago
Double check your UserIDs on your home system with the Lookup tool at https://idm.xfinity.com/myaccount/lookup. After you enter the requested information you'll see a list of the UserIDs on your account. When you move Comcast doesn't always transfer your logins/email addresses from the old account to the new one.
If you still don't have access to the new account, contact one of their reps at the phone number on your bill or 1-800-Comcast, or use one of the other options on https://www.xfinity.com/support/contact-us/ and have them fix the problem.
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