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Reduce service or reduce bill

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Regular Visitor

Reduce service or reduce bill

Hello, long time customer here. My bill has increased significantly over the last year. Can someone please help me lower my rate back to a manageable and sensible amount? Is there a retention department that I can contact directly? 

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Official Employee

Re: Reduce service or reduce bill

Hello mrlee408. Thank you for visiting and posting on our Forum. Sudden increases of your bill usually indicate you reached the end of a promotional discount period. I can assist with reviewing your account for the available lower cost options. To get started, please send me a private message and include your full name and service address so I can access your account. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Reduce service or reduce bill

I'll PM you. 

 

Thank you