Hello, long time customer here. My bill has increased significantly over the last year. Can someone please help me lower my rate back to a manageable and sensible amount? Is there a retention department that I can contact directly?
Hello mrlee408. Thank you for visiting and posting on our Forum. Sudden increases of your bill usually indicate you reached the end of a promotional discount period. I can assist with reviewing your account for the available lower cost options. To get started, please send me a private message and include your full name and service address so I can access your account. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.