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Really annoying billing issues.

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Regular Visitor

Really annoying billing issues.

Alright, for the month of June I was on the Covid-19 plan and was informed that if I want my service back to normal that I will need to pay everything owed up to current. July 1st I did this and now when I come to check my bill, it's reading that I owe $181 instead of the regular rate. I attempted to talk to an agent via chat but that went nowhere, so here I am asking about it here.

 

The bill shows that I'm being billed for performance internet as well as a speed boost yet I've been on performance pro for lord knows how long. Please explain to me where this extra partial charge is coming from? It was not there when I paid my bill or else I'd have paid it right then and there if it was a valid charge.