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Really annoying billing issues.

Redflamej
Regular Visitor

Really annoying billing issues.

Alright, for the month of June I was on the Covid-19 plan and was informed that if I want my service back to normal that I will need to pay everything owed up to current. July 1st I did this and now when I come to check my bill, it's reading that I owe $181 instead of the regular rate. I attempted to talk to an agent via chat but that went nowhere, so here I am asking about it here.

 

The bill shows that I'm being billed for performance internet as well as a speed boost yet I've been on performance pro for lord knows how long. Please explain to me where this extra partial charge is coming from? It was not there when I paid my bill or else I'd have paid it right then and there if it was a valid charge.

Redflamej
Regular Visitor

Re: Really annoying billing issues.

Alright. It's been about two weeks now with no reply. I can't get a straight answer from any of the so-called agents on the phone and I am most certainly not paying an additional 70 dollars on a bill I zeroed out in the same month because they're charging me for something they shouldn't. I want answers and I'm growing tired of seeing other bill issues posted days after mine answered sometimes promptly while others get overlooked. I was told that during the Covid-19 issue that while I won't get disconnected I'd have to pay any backpay I had on my bill up to current to reconnect it to normal speed. I did that. What is not explained is why exactly I am now owing an additional 70 some dollars for service I long since upgraded from as some sort of partial payment.

 

As is? I'm willing to start looking into other ISPs now as Xfinity is becoming more and more like a monopoly and less like a company out to ensure they keep their customers.