Hi there, we were without power from 02/14 to 02/17 due to the storm. But during the brief intermittent periods (on 02/17) when the power came back on the internet was not working. I want to request a credit refund to my account for lack of service during the outage.
Hello, @DerekRajan I am sorry to hear you were impacted by this winter storm and I hope you and your loved ones are staying safe!
We are not issuing credits at this time due to power related issues.