Good morning @Bnb123 and thank you for reaching out to our Digital Care Team on our Forums page. We appreciate your patience and hope that you and your family are staying safe during these storms. Our team would be happy to look into your request further. Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."