New Poster
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1 Message
Re: Outage during February storm
I am having the same issue. I'm attempting to request a credit but I cannot find the location to do so. Our services were out 2/16 and 2/17 due to the storm
Thank you.
New Poster
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1 Message
I am having the same issue. I'm attempting to request a credit but I cannot find the location to do so. Our services were out 2/16 and 2/17 due to the storm
Thank you.
CCKorie
Problem Solver
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1.1K Messages
5 years ago
Good morning, @amcopeland2010! I am sorry you have experienced this downtime truly. I know how important our services are, especially during these days. I'd love to help look into a credit for you. Please send me a PM with your name and address. Look forward to hearing from you. 🙂
To send me a private message, click on my name, "ComcastKorie," and then click send a message.
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adentry
New Poster
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1 Message
5 years ago
I am having the same problem, I cannot find the location to submit the form for my outage. I have been without power 2/15-2/17. Please help!
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XfinityAlyssaA
Official Employee
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2.2K Messages
5 years ago
Good morning @adentry, our team would be happy to look into applying a credit for your service interruption. We apologize for any inconvenience and want to make things right! Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."
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