Community Forum

Re: Outage during February storm

amcopeland2010
New Poster

Re: Outage during February storm

I am having the same issue.  I'm attempting to request a credit but I cannot find the location to do so.  Our services were out 2/16 and 2/17 due to the storm

 

Thank you. 

adentry
New Poster

Re: Outage during February storm

I am having the same problem, I cannot find the location to submit the form for my outage. I have been without power 2/15-2/17. Please help!

ComcastKorie
Official Employee

Re: Outage during February storm

Good morning, @amcopeland2010! I am sorry you have experienced this downtime truly. I know how important our services are, especially during these days. I'd love to help look into a credit for you. Please send me a PM with your name and address. Look forward to hearing from you. 🙂 

 

To send me a private message, click on my name, "ComcastKorie," and then click send a message.


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ComcastAlyssa
Official Employee

Re: Outage during February storm

Good morning @adentry, our team would be happy to look into applying a credit for your service interruption. We apologize for any inconvenience and want to make things right! Can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!