Good morning @TexasFight and thank you for reaching out to our Digital Care Team on our Forums. We appreciate your patience and hope that you and your family are staying safe during this time. We apologize for any inconvenience caused by an interruption in service affecting your area, are your services currently back up and running?
For customers who are evacuated and/or unable to return to their homes for an extended period of time, we are providing the option to temporarily discount service but retain access to Xfinity services via mobile apps such as Stream TV, Connect, My Account, Xfinity Home, and more. Please send us a message if you would like to explore this option. To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.