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Re: My bill just went up $18 with no notice...

jav6joev
Bronze Problem Solver

Re: My bill just went up $18 with no notice...


@drfigz42 wrote:

I received no notice and woke up to see a new charge for a much higher bill than I would normally expect. I've combed through my previous billing email and there was no indication my bill was going to go up. Can someone help me with this?


You should be able to identify which line item(s) are different from last months bill.  What is/are it/they?

Joe V
(not a Comcast employee, just another paying customer)
drfigz42
New Poster

My bill just went up $18 with no notice...

I received no notice and woke up to see a new charge for a much higher bill than I would normally expect. I've combed through my previous billing email and there was no indication my bill was going to go up. Can someone help me with this?

drfigz42
New Poster

Re: My bill just went up $18 with no notice...

Thanks, Joe. There is no way to view an itemized bill, from what I can tell. 

The 'view bill' button just shows me a line that says 'New charges due September 1, 2020'

with the updated/higher amount.

jav6joev
Bronze Problem Solver

Re: My bill just went up $18 with no notice...


@drfigz42 wrote:

Thanks, Joe. There is no way to view an itemized bill, from what I can tell. 

The 'view bill' button just shows me a line that says 'New charges due September 1, 2020'

with the updated/higher amount.


How are you trying to view your bill?  I opened the Xfinity My Account mobile app on my phone, logged in and see a 'View bill details and history' option which shows me everything when selecting 'Regular monthly charges' and 'Taxes, surcharges & fees'

Joe V
(not a Comcast employee, just another paying customer)