Re: I like to request outage credit - Xfinity Help and Support Forums

tluong · ‎02-21-2021

Hi, I was one of the many customers that was hit with the winter storm in Houston this past week. I would like to know if I could get credit back for our purchased services like internet and cable for Monday, Tuesday, and Wednesday when our power was out.

ComcastMichael · ‎02-21-2021

Greetings, @tluong! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you were having issues with your internet services during that outage. I'm glad to hear you are ok. We can have a look into this credit for you. Can you please send me a PM with your first and last name so we may further assist you?

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!