Community Forum

Re: Houston Winter Storm Credit

don15215
New Poster

Re: Houston Winter Storm Credit

Hello... I would like to apply for a credit due to the winter storm in Houston and resulting outage for 3 days (2/15 - 2/17) to my home internet and phone data. How do I do this?

ComcastAlyssa
Official Employee

Re: Houston Winter Storm Credit

Good morning @don15215 and thank you for reaching out to our Digital Care Team on our Forums page. We hope that you and your family are staying safe during this time and appreciate your patience. To discuss your credit options, can you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAlyssa” and click “Send a message."


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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