Hi, Monica1980. We appreciate you coming here for support. We understand that times can be especially tough right now and we want to see what we can do to help. We can look into a payment arrangement and/or perhaps temporarily reduce the amount of service you have, for the time-being (and only if needed) to help with cost. I'd like to pull up your account and take a look. Please send me a PM with your first and last name. I will respond from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
ComcastMorgan: Can I contact you as well? I spoke with the Customer Solutions team and all they offered me was a $5 credit. It was pretty upsetting, to be honest, given my current situation that I explained to them. I asked for a temporary reduction in the plan fee without success. Any assistance is greatly appreciated.
Hello, @Trying2GetBy! You are welcome to message any of us. We work as a team and we would all be more than happy to work with you and see if there are any other options available to help manage your account so you can stay connected! 🙂