Community Forum

Re: Covid Relief

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Frequent Visitor

Re: Covid Relief

I hope they’ve been more helpful to you then they were to me a few minutes ago on chat. I’ve been furloughed due to Covid, have 2 daughters Virtual learning and about to lose my Xfinity mobile, internet and cable and the guy on chat got my hopes up stating he’d check if I was elegible for a repayment plan, then after 10 mins said that yes I was elegible, he had me tell him the frequency and amounts of my payments that I could afford and then abruptly tells me “oh my advance associate says you aren’t eligible “. After stating that I was. I’m crushed. Then he disconnected chat without saying another word 🤷🏻‍ I’m so upset right now
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Expert

Re: Covid Relief

@Monica1980 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Official Employee

Re: Covid Relief

Hi, Monica1980. We appreciate you coming here for support. We understand that times can be especially tough right now and we want to see what we can do to help. We can look into a payment arrangement and/or perhaps temporarily  reduce the amount of service you have, for the time-being (and only if needed) to help with cost. I'd like to pull up your account and take a look. Please send me a PM with your first and last name. I will respond from there.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

Thank you!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: Covid Relief

ComcastMorgan: Can I contact you as well? I spoke with the Customer Solutions team and all they offered me was a $5 credit. It was pretty upsetting, to be honest, given my current situation that I explained to them. I asked for a temporary reduction in the plan fee without success. Any assistance is greatly appreciated.

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Official Employee

Re: Covid Relief

Hello, @Trying2GetBy! You are welcome to message any of us. We work as a team and we would all be more than happy to work with you and see if there are any other options available to help manage your account so you can stay connected! 🙂


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!