RE: Reward

Dear Madam/Sir,

I am writing to express my dissatisfaction with XFINITY. 

As a new customer, I was expecting a good service during this pandemic as most of us are working from home.

 

First, I was told about the internet speed of 25 MBPS, while most of the time (18 hours/24 hours), I could see the speed is below 3 MBPS.

 

Second, I  referred my friend who lives in my apartment (UNIT-316), and took another new connection last month. 

 

Neither of us has received the award money at our mailing address. This looks like a piece of fraudulent information and I need an explanation for that. I and my friend both want to receive the reward amount. Please let me know why we have not yet received the award. 

 

 

I am anticipating a quick response. 

 

Thanks and regards