RE: Reward

[pabsiniiit]

Dear Madam/Sir,

I am writing to express my dissatisfaction with XFINITY. 

As a new customer, I was expecting a good service during this pandemic as most of us are working from home.

First, I was told about the internet speed of 25 MBPS, while most of the time (18 hours/24 hours), I could see the speed is below 3 MBPS.

Second, I  referred my friend who lives in my apartment (UNIT-316), and took another new connection last month. 

Neither of us has received the award money at our mailing address. This looks like a piece of fraudulent information and I need an explanation for that. I and my friend both want to receive the reward amount. Please let me know why we have not yet received the award. 

I am anticipating a quick response. 

Thanks and regards
<edited due to forum guidelines>

[ComcastTambrey]

Hello, pabsiniiit! Welcome to the Xfinity Forums.

I'm sorry to hear you haven't been able to get the speeds you signed up for. I understand how frustrating that is during a time when reliable internet has become so important over the past few months. I would love to work with you to pinpoint the cause of these slower speeds and make corrections so you can more fully enjoy your services!  Please send me a private message with your first and last name, as well as your service address so I can assist. 

As for the Refer-A-Friend program, you can review the terms and conditions here at the very bottom of the page: Refer-A-Friend

There are a few key points to keep an eye out for. Both you and your friend will need to visit the Refer-A-Friend page to agree to the terms and conditions. After that, both you and your friend will need to retain service for at least 90 days before the card will be issued. If it is already past that time and all steps have been followed thus far, we can look into this too! 🙂

 To send a private message, click my name "ComcastTambrey", then click "send a message".