Greetings, @Cmc493! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I certainly apologize for the confusion when it comes to your promotion and how long it runs for. If the transfer of service was a linked transfer then your promotional rate would carry over but would not start over. I would like to look further into this. Please send me a PM with your first and last name so I may further assist you.
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.