Promotional discount expired twice?

[Pilar4123]

I got Xfinity 2 years ago and after a year the bill went up from $45 to $64. I called because I had forgotten about the promotional discount and once they explained to me why my bill went up I was okay and he said my bill should stay that way and won’t jump again. Today my bill has jumped almost $20 and it says that my promotional discount expired even after I was told it wouldn’t jump up again.

[Again]

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@Pilar4123 wrote:
I got Xfinity 2 years ago and after a year the bill went up from $45 to $64. I called because I had forgotten about the promotional discount and once they explained to me why my bill went up I was okay and he said my bill should stay that way and won’t jump again. Today my bill has jumped almost $20 and it says that my promotional discount expired even after I was told it wouldn’t jump up again.

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Apparently you had a promotional discount for one 1 year on a two year contract.  At the end of the second year the rest of your promotion/contract expired and you're now paying every day pricing for your bundle.  The person you spoke with either didn't explain it correctly or you misunderstood what they were saying.

[ComcastChe]

Hi @Pilar4123, and welcome to the Xfinity Forums. Thank you for sharing your billing concerns. I can imagine how surprised you were to see yet another increase. I'm sorry for any confusion that may have been caused. I want to review your account and the promotion that recently expired to see how we can lower your rate again. 

Please send me a private message with your full name, as it's listed on the billing statement. Click on my name ComcastChe, then click Send a message.