Community Forum


New Poster


a tech came to my home to drop off self installation kit and didn't give me a new DVD box or modem. All I received was 2 small boxes for bedrooms which I installed and got charged a $50 too keep the same equipment that I have had for 3 years
Official Employee

Re: Promotion

Hello @brooke1781


I want to do my best to help you out and see what I can do in regards to your order with the self-install kit. Can you please private message me your full name? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!