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Promotion Ended - Not Notified?

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Regular Visitor

Promotion Ended - Not Notified?

Evidently the promotion period for my internet service contract/agreement ended, and my bill increased by $20 ☹️ I reviewed my statements (PDF) for Sept, August, and July and did not see any type of notification of the contract/agreement ending soon. It would be super helpful in the future if Comcast/XFinity alerted you when this was ending, and offered you the option to renew at the current rate. 

 

I went ahead and downgraded my current service, which should be $10/month less than what I had previously been paying. That was easy to change online at least. Guess I'll have to wait and see on my next statement if it is truly that price. For now I guess I'm out $20 for not knowing the my contract/agreement/promo ended. Oh well. 😪

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Official Employee

Re: Promotion Ended - Not Notified?

Hello @JJGyorki, thanks for reaching out to our Digital Care Team on our Forums page. We appreciate your being a customer with us and bringing this concern to us as well. The promotion/agreement ending should have reflected on a previous billing statement. I would love to double-check on this on my end as well as confirm the changes you made online went through. I can also assist you with any other service issues or concerns as well. 

 

Can you please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Promotion Ended - Not Notified?

Hi ComcastAmira, you assisted me last year with an internet promotion that will expire soon.  Would you be able to help me again with the latest promotions to keep my existing billing?  Thank you in advance!

 

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Frequent Visitor
Internet Promotions

I currently have an internet promotion that will expire in a couple weeks.  Would you help me with any current promotions to keep my existing payment as low as possible?