Hello @dominguezvm, I want to welcome you to the Xfinity forums! I can certainly understand your frustrations especially if you're seeing cheaper promotional rates for new customers. I would truly hate for you to leave us after being a customer for so long, but I would be happy to look into our promotions with you and find something that meets your needs. Please send me a private message with your first and last name, as well as your service address so I can assist.
To send a private message, click my name "ComcastPeter" , then click "send a message".