Prices way too high!

[Ed440]

I ran out of my contract and the prices have gone way too high.  The online assistant was no help and when they sent me to retention chat I got this: "Thank you for your interest in chat. We are currently not accepting chat at this time. Please try again later." Terrible customer service when I told them I am looking at other ways to watch TV. Bad.

[Ed440]

Can someone from Xfinity please send me a PM, I am about to pull the trigger on Hulu with live tv.

[krystyna53]

you are so right!!!  <Edited>. I started with $50 plan, they started taking channels away first, Then a wham of an increase that left me unable to breath. Customer service is terrible. Can't understand a word they say.        three months I had called trying to lower my bill and after weekly calling talked to 10 customer service reps, I would be put on hold for over a hour at times. I ended up with the same package $114, 10 channels, baseic internet. What? Why? <Edited>. I found 6 my deals that were lower and refused to let me get the plan even though it's right there showing it. There has to be someone that can help with this.

[ComcastMichael]

Greetings, @Ed440! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that your promotional price has expired. I would like to see what we can do for you. Can you please send me a PM with your first and last name so I may further assist you?

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.