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Prepaid refund and Auto bill for regular internet

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Prepaid refund and Auto bill for regular internet

1.  I purchased prepaid xfinity services at first and paid a total of $93.07 but within week, I felt it was not enough for me. So, I returned it and purchased regular internet. I have already retured the modem and xfinity confirmed they received it. I have called multiple times for refund but every time I call xifinity, one customer rep transfers to another and then another. I have spent hours of phone call without any use. Regular internet department says they don't handle it and prepaid says finance section will handle it. What is going on? How should I get help? It has been a month like this.

 

2. The regular internet I bought, I signed up for auto pay as soon as I got it. I should be billed $39.99 but I am being charged $49.99. What is happening? 

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Expert

Re: Prepaid refund and Auto bill for regular internet


@meena4 wrote:

1.  I purchased prepaid xfinity services at first and paid a total of $93.07 but within week, I felt it was not enough for me. So, I returned it and purchased regular internet. I have already retured the modem and xfinity confirmed they received it. I have called multiple times for refund but every time I call xifinity, one customer rep transfers to another and then another. I have spent hours of phone call without any use. Regular internet department says they don't handle it and prepaid says finance section will handle it. What is going on? How should I get help? It has been a month like this.

 

2. The regular internet I bought, I signed up for auto pay as soon as I got it. I should be billed $39.99 but I am being charged $49.99. What is happening? 


Autoopay doesn't kick in until the 3rd bill or 45 days.

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Official Employee

Re: Prepaid refund and Auto bill for regular internet

Hello @meena4, thanks for reaching out to our Digital Care Team through our forums page. We appreciate you becoming a customer with us and I am sorry to hear about the complications you have experienced with us thus far. So Prepaid services are handled through a specific department but I would love to take a look into this and your other concerns on my end. 

 

Can you please send me a Private Message including your first and last name as it appears on the account? 

 

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!