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Power outage from Houston freeze

New Poster

Power outage from Houston freeze

Hi, I would like to request a credit for service outage due to the winter storm in Texas. I did not have cable or internet for a fefw days. Thank you. 


Official Employee

Re: Power outage from Houston freeze

Greetings, @Fxr005! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you were having issues with your internet services during that outage. I'm glad to hear you are ok. We can have a look into this credit for you. Can you please send me a PM with your first and last name so we may further assist you?

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
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