Community Forum

Power Outage Credit

Davis_Ly
New Poster

Power Outage Credit

We were without power and/or internet for roughly 72 hours this past week. Is there a way we can get credit for this?

ComcastStephani
Official Employee

Re: Power Outage Credit

Hello, @Davis_Ly. I am sorry to hear you were without services for 72 hours. I know just how troubling that can be, and I would love the opportunity to look into what we can do for your account regarding this.We are offering support to our customers who have been troubled by the storms in a few different ways. For customers who are evacuated and/or unable to return to their homes for an extended period of time, but would like to retain use of mobile apps such as Stream TV, Connect, My Account, Xfinity Home, and more, we'll enable them to do so for up to one month and will significantly reduce their bills during this time. Please send us a message if you would like to explore this option. To send a Private Message, please select my username (ComcastStephani) and then select" Send a Message".


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