Please help i cant pay my bill

[Neguinha029]

Hii i have been furloughed from my job and have 3 kids at home doing online school, my bill is so much and i cannot afford to pay right now, i tried doing a payment extension and the app will not let me it says i am not qualified, although when i sign in to my account it says my payment plan assistance is updating and in about 3 days will be ready to view but its been showing this same message for days and they will shut my services off today, pleasee help me make an extension i will pay it i just cant pay it all at once please, my kids are doing online school please help me.

[ComcastMartin]

Hi there, @Neguinha029. 

I know how important our services are for our customers, especially in times like this year. We will do our very best in helping you out. Can you please private message me your full name and service address? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.