Hi there, @BoyMom4, thank you for reaching out. I hope you and your loved ones are doing well and staying safe during this unexpected weather events. I understand how important it is to have a reliable connection especially during times like these. I am sorry hear you have not been experiencing that reliability. Please rest assured, you have reached the right place! We can review the account and assist you with that credit request.
Please send us a private message with your full name and complete service address to get started. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".