Community Forum

Payment arrangements

New Poster

Payment arrangements

The whole COVID19 messed my account up big time and I'm trying to get this back on track with payment arrangemnts and such.  I just payed a large sum on the 19th and cannot pay anymore until Tuesday. But before that my service will interrupted which will cause my bill to go higher.  I called customer service and the person I spoke with said I had to pay the reaminder of my past due today. 

Its not realistic for me to have just paid a large sum and turn around pay another large sum in a matter of days.

Official Employee

Re: Payment arrangements

Welcome to the Xfinity Forum, @drmperc, and thank you for posting. I'm so sorry to hear that your finances have been affected due to the pandemic. Because some time has passed since you made this post, I wanted to follow up with you to see if you were able to speak with an agent to see how we can help? Are your services still active? 


If you still need help, I want to chat with you in a private message to gather your account information so I can begin to review your charges. Can you send me a private message with your first and last name, the numbers associated with your address, and the account holder's name if different from you? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!