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Payment Made - Funds withdrawn from Bank Account - Not on Statement

LHWeek3
New Poster

Payment Made - Funds withdrawn from Bank Account - Not on Statement

Made a payment via on line banking in January - Payment never posted on my xfinity statement but they received the funds confirmed by bank.    Ended up paying balance with credit card.  Opened up trouble ticket with xfinity over a week ago - still no response.

ComcastAmir
Official Employee

Re: Payment Made - Funds withdrawn from Bank Account - Not on Statement

Hello LHWeek3, thank you for reaching out to us here with this concern. I'd be happy to look into this for you and provide an update on your ticket. To better assist you could you please send me a private message with your full name and street address by clicking on my name (ComcastAmir) and then click "Send a message"?


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