Hi @RyankD, thank you for posting to the Xfinity Forum. I'm sorry to hear about the experience you're having. I'd be more than happy to review your account to see how I can help.
Please send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send me a private message, click on my name, "ComcastChe," and then click send a message.