Paperless Billing Required?

Agree. I like control over payment of my bills and security from non-internet transactions.

Agree. Why can't I talk to an agent on the phone about this?

Called and could't do it by phone. I want my bills to keep coming by mail.

Agree, I want my bills to come by mail. Don't want to do it online

Agree. Why can't I take care of this over the phone? Don' want to do it online.

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@anon86290 wrote: ... will paperless be mandatory? ...

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Please see https://forums.xfinity.com/t5/Customer-Service/How-come-customer-service-if-a-forum/m-p/3396300#M194747.

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@anon86290 wrote: ... is a $10 reduction if one does BOTH paperless billing AND auto-payments? ...

You'd need to ask a Comcast rep. Eligibility for the $10 discount depends on the services you subscribe to. If an employee doesn't reply to your message here, call one of their reps at the phone number on your bill or 1-800-Comcast, or use the Chat option on https://www.xfinity.com/support/contact-us/.

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@BruceW wrote:

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@anon86290 wrote: ... will paperless be mandatory? ...

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Please see https://forums.xfinity.com/t5/Customer-Service/How-come-customer-service-if-a-forum/m-p/3396300#M194747.

 

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Ahhh, thanks.  I now understand how to react.  Your answer did raise and additional question that was news to me...the is a $10 reduction if one does BOTH paperless billing AND auto-payments?  I was never informed of that.  Does one have to do both, or just one, and if just one, which one?

TIA

Hi, @anon86290! Thanks for that great question and for patiently waiting for a response! With an eligible promotion, you would have to do both for the $10 discount. In order to research this further for your account specifically, please feel free to click on my handle “ComcastGabe” and send us a private message with your first/last name and full address.