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Outage for 4 days!

missesj
New Poster

Outage for 4 days!

This is the 4th day of outage for my services. They come back on for maybe 30 minutes and then go back out again. The resolution time posted to the Xfinity website keeps changing and I am still without service. As most of us are working from home these days, this is beyond inconvenient. Is there a definite date and time on the resolution? I hope a credit will be applied to my account for those days.

Grobison1
New Poster

Re: Outage for 4 days!

Same here. Atlanta? They credited me back for the last 4 days, but this is getting ridiculous...
ComcastRob
Official Employee

Re: Outage for 4 days!

@missesj

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 


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Lhill1
New Poster

Re: Outage for 4 days!

I too have been totally out for 4 days now. With no anticipated time of fix.
This is ridiculous . Someone needs to get no this now.
ComcastMacey
Official Employee

Re: Outage for 4 days!

Good morning, @Lhill1, and thank you for reaching out with your service concerns today! While I highly recommend the Xfinity My Account app for the most up-to-date information on any service interruptions you experience, I would be more than happy to look into your services further with you today!

 

To get started, please send me a private message and include your first and last name, so I may assist you. To send me a Private Message, please click my name “ComcastMacey” and click “Send a message”.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!