Outage due to weather

[Freddy_90]

I’m writing to ask for credits for outage . I had an outage since 2/15/2021 at 3 am until now due to weather. I'm not sure when the problem will be fixed and I couldn't find anywhere on this website for the option of requesting the credits. Please credit my account for the days we are out of internet and cable. Thanks in advance.

[ComcastRayana]

Hello, @Freddy_90. Thanks for reaching out to us about your service and credit. I see that you have already sent me a PM and I will follow up with you there. In the meantime, I would like to remind you that sending unsolicited private messages to anyone here on the forums is a direct violation of our forum guidelines. Please be sure to review those guidelines and keep them in mind for the future.

[Freddy_90]

The name on the account is Alfredo Loredo.