Community Forum

Outage due to weather

New Poster

Outage due to weather

I’m writing to ask for credits for outage . I had an outage since 2/15/2021 at 3 am until now due to weather. I'm not sure when the problem will be fixed and I couldn't find anywhere on this website for the option of requesting the credits. Please credit my account for the days we are out of internet and cable. Thanks in advance.
Official Employee

Re: Outage due to weather

Hi, @RoDo6812

Thank you so much for reaching out! I know your time is very valuable and I appreciate you reaching out. I am happy to look into the area and see what updated we have in the service interruptions along with adjustments.

Let’s get to working on this in a private message. To send a private message, please click my name "ComcastLysa" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!