Hello, @essencew. Thank you for reaching out to us here on our forums. I hope you and your loved ones are staying safe. We are offering support to our customers who have been troubled by the storms in a few different ways. For customers who are evacuated and/or unable to return to their homes for an extended period of time, but would like to retain use of mobile apps such as Stream TV, Connect, My Account, Xfinity Home, and more, we'll enable them to do so for up to one month and will significantly reduce their bills during this time. Please send us a message if you would like to explore this option. To send a Private Message, please select my username (ComcastStephani) and then select" Send a Message".