Hello, @Donelle503, thank you for taking the time to reach out to us! I hope you and your loved ones are doing well and staying safe! Please rest assured, you have reached the right place! I can review the account and assist you with your concerns regarding the credit link as well as look into that credit request. Please send us a private message with your full name to get started. To send a private message, simply click on my name "ComcastValerie" in the top left corner of this message and select "Send a Message".