Hello, and thanks for reaching out to us! I am sorry to hear you were impacted by this winter storm and I hope you and your loved ones are doing better now. We don't issue credits for power issues, but I would be happy to get your account pulled up and see if there was a service interruption in your area at the same time.
Please send me a private message and include your first and last so I can assist you. To send me a Private Message, please click my name “ComcastAbbie” and click “Send a message”